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Furnitoply

Privacy Policy

How we collect, use, share, and protect personal information when you shop mattresses and sofas on Furnitoply.

Furnitoply operates this store and website, including related content, tools, products, and services (the “Services”). The store is hosted by Shopify. This policy explains how we handle personal information when you visit, buy, write a review, or contact us.

If this policy and our Terms of Service conflict on collection, use, or disclosure of personal information, this policy controls. Using the Services means you have read this policy.

1. Personal information we collect

“Personal information” is information that identifies you or can reasonably be linked to you. What we collect depends on how you use the store.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

2. Where it comes from

• You, when you order, create an account, email us, or upload a review photo or video
• The site itself, through cookies, pixels, and similar tools
• Service providers: Shopify, payment processors, FedEx and other logistics partners, analytics, customer-support tools, and review tools such as Judge.me
• Advertising and measurement partners, where permitted
• Other third parties where the law allows

3. How we use it

• Fill orders. Payment, packing, FedEx doorstep delivery in the contiguous United States, returns, and warranty review under our Returns, Refunds & Warranty page.
• Run the store. Accounts, inventory, and site performance.
• Talk to you. Order and tracking emails, replies to support@furnitoply.com, service notices.
• Reviews. Publish ratings, photos, or video you submit and match them to an order when you ask for the next-order review offer.
• Marketing. Promotional email where the law requires consent or a valid opt-out. You can unsubscribe in each message.
• Ads and measurement. Show or measure ads on this site or elsewhere. Some of that activity can count as “sharing” or a “sale” under certain U.S. state laws. See section 8.
• Security and law. Fraud checks, legal requests, enforcing our terms, and a sale or merger of the business if that happens.

We do not use personal information to make automated decisions that produce legal effects about you without human review.

4. Who we share it with

• Shopify and vendors that host, process payments, analyze traffic, or handle support
• FedEx and logistics partners — name, street address, phone, and delivery notes needed to move a carton
• Review tools — product and review content you submit
• Advertising partners — to deliver or measure ads, subject to opt-out rights below
• When you ask us to — for example a social login
• Affiliates in our corporate group
• Legal or business transfers — valid legal process, safety, merger, acquisition, or bankruptcy

We do not sell personal information for cash. Some advertising cookies or pixels may be treated as a “sale” or “share” under state privacy laws. You can opt out as described in section 8.

5. Shopify

The store runs on Shopify. Shopify collects and processes information about your use of the Services to operate and improve its platform. Data may be stored outside your country. For some enhanced features Shopify is responsible for that processing. Read the Shopify Consumer Privacy Policy and the Shopify Privacy Portal for Shopify’s role.

6. Cookies and similar tools

We and our partners use cookies, pixels, and similar technologies to run the site, remember settings, measure visits, and support advertising — including product ads such as Google Shopping when those campaigns are on.

You can control cookies in your browser and through any banner we show. Where the law requires it, we treat a Global Privacy Control (GPC) signal as an opt-out for that browser or device, and for your account if we can link the two.

7. Other sites

The Services may link to other sites, including FedEx tracking and payment pages. Their privacy rules apply there, not this policy.

8. Your rights

Depending on where you live, you may be able to:

• Access or know what we hold
• Delete personal information we maintain
• Correct inaccurate information
• Receive a portable copy
• Opt out of a “sale” or “share” for targeted advertising
• Stop promotional email with the unsubscribe link
• If you are in the UK or EEA: object to or restrict certain processing, and withdraw consent

Email support@furnitoply.com to use these rights. We will not treat you worse for asking. We may need to verify who you are. You may use an authorized agent where the law allows.

9. Children

The Services are not directed at children. We do not knowingly collect personal information from anyone under the age of majority. If you think a child gave us information, write to us and we will delete it.

10. Security and how long we keep it

We use reasonable technical and organizational measures. No transmission or storage is fully secure. Use a strong password and do not send card numbers over ordinary email.

We keep information only as long as needed to fill orders, handle returns and warranty, meet legal duties, resolve disputes, and enforce our terms. How long depends on the type of data and why we hold it.

11. International transfers

Information may be stored or processed outside your country, including in the United States, Hong Kong SAR, and other places where our vendors operate. Those laws may differ from yours. For transfers from the EEA or United Kingdom we use safeguards such as the European Commission’s Standard Contractual Clauses or the equivalent UK mechanism, unless the destination is treated as adequate.

12. Contact

For privacy questions, rights requests, or a complaint:

• Email: support@furnitoply.com
• Phone: +86 186 0309 6971
• Mail: Subai Trading Co., Limited, 16 Wo Liu Hang Road, Workshop A22, 8/F, Fo Tan, New Territories, Hong Kong SAR

For applicable data-protection laws, we are the controller of your personal information.

13. Changes

We may update this policy. The new version will be posted on this page with a new “Last updated” date. Extra notice will be given when the law requires it.

Trial windows, pickup fees, and warranty terms are on the Returns, Refunds & Warranty page. Shipping limits are on Shipping & Delivery.